I currently serve as a Customer Experience (CX) Manager at Capgemini, embedded within a global Travel industry client, where I lead the implementation of customer experience initiatives for corporate travel management solutions. Operating in a complex, fast-paced, stakeholder-driven environment, I bridge business strategy, customer needs, and cross-functional execution to deliver scalable, customer-centric outcomes.

Over the past eight years, I have built an international career leading customer experience and service transformation programs across the Travel, Financial Services, and CPG/Retail industries. I have a proven track record of managing complex, multi-stakeholder engagements from discovery and service design through implementation, ensuring delivery readiness, strategic alignment, and sustainable business impact.

My expertise spans service and experience design, customer-centric innovation, user and market research, and project management. By applying human-centered design methodologies and structured innovation frameworks, I translate customer and business insights into coherent, scalable physical and digital experiences that are desirable for users, feasible for organizations, and commercially viable.